Job Description

Bilingual Legal Receptionist

Sussman Law Firm, PLLC is located in Charlotte, North Carolina and offers legal services primarily in the areas of family and immigration law. However, we also handle a variety of other matters. We are not your typical law firm. We are poised for aggressive growth, and we are seeking a professional, organized, and service-oriented Bilingual Legal Receptionist who will create an exceptional first impression for our clients and visitors while helping keep our front-office operations running smoothly.

At Sussman Law Firm, PLLC, we believe great work starts with a strong team. We foster an environment where employees are empowered to make a real impact in clients' lives every day.

We value accountability, ownership, and collaboration. Every team member—regardless of role—is respected, supported, and encouraged to grow professionally and personally.

This is a high-performance environment. We work hard, hold ourselves to high standards, and take pride in doing things the right way. The work is challenging—but it is also meaningful, rewarding, and growth-oriented. If you are looking for a role where you will be pushed to grow, supported by a strong team, and make a difference in people's lives, you will fit right in.

If you are hired, you will be part of a wonderful team of people who work hard to get the job done right the first time and take pride in the work that they do. You will be part of a team that is rewarded for their hard work. Is this going to be an easy job? No. It might be the biggest challenge of your life. However, it is our belief that anything really great is worth working hard for and that our greatest growth comes from our biggest challenges. You will be challenged as a Legal Receptionist, but you will grow, gain new experiences, and have fun along the way. More importantly, you will find great fulfillment in helping people take the first step toward finding solutions in the areas of their lives that matter most!

The Legal Receptionist will play an important role in creating a welcoming and professional experience for clients, prospective clients, and visitors while supporting the Firm's day-to-day front-office operations. This role is ideal for someone who is highly organized, dependable, and service-oriented and who enjoys helping people, managing multiple priorities, and being an integral part of a fast-paced, client-focused environment.

Compensation $18.00 –$20.00/hour + Bonus Potential

Key Responsibilities

• Serve as the first point of contact for incoming calls, clients, prospective clients, visitors, and vendors, providing a professional and welcoming experience.
• Answer and appropriately route incoming telephone calls, messages, emails, and other communications.
• Greet clients and visitors and assist with established check-in and check-out procedures.
• Assist with creating prospective client intakes and accurately entering information into the Firm's systems.
• Schedule and confirm initial consultations in accordance with Firm procedures and scheduling guidelines.
• Provide general, non-legal information about the Firm and direct inquiries to the appropriate employee or team.
• Receive client payments as needed and ensure they are processed in accordance with Firm procedures.
• Receive, sort, distribute, and prepare incoming and outgoing mail, deliveries, packages, and correspondence.
• Scan, upload, organize, and route documents and assist with maintaining electronic and physical files.
• Provide general administrative support, including document preparation, copying, scanning, printing, translation/interpretation, and support for other employees as needed.
• Help maintain the reception area, conference rooms, and other client-facing spaces to ensure a professional, organized, and welcoming office environment.
• Meet established Key Performance Indicator (KPI) expectations and other performance standards applicable to the position.
• Other duties as assigned.

Required Qualifications

• Fluent in English and Spanish, with strong verbal and written communication skills in both languages.
• High school diploma or equivalent required; associate's degree or college coursework preferred.
• Minimum of one (1) year of experience in a receptionist, administrative, customer service, or professional office setting; law firm experience preferred but not required.
• Strong interpersonal and customer service skills, with the ability to communicate professionally, compassionately, and respectfully with clients and visitors.
• Professional telephone etiquette and the ability to appropriately handle and route a high volume of incoming calls and inquiries.
• Highly organized and detail-oriented, with the ability to manage multiple responsibilities and competing priorities.
• Proficient in Microsoft Office and comfortable learning and using practice management, communication, and other office technology.
• Ability to exercise discretion and maintain strict confidentiality when handling sensitive client and Firm information.
• Dependable and punctual, with the ability to consistently maintain front-desk coverage and follow through on assigned responsibilities.
• Professional appearance and demeanor appropriate for a client-facing law firm environment.
• Ability to work collaboratively, take direction, and provide administrative support across departments as needed.
• Ability to work a rotational Saturday schedule from 9:00 a.m. to 1:00 p.m. as part of the position's regular scheduling requirements.
• Ability to work occasional additional hours outside the regular schedule when necessary to support office coverage, Firm events, or operational needs.

Key Success Factors

• Exceptional client service that creates a welcoming, professional, and compassionate experience for clients and visitors.
• Clear and professional bilingual communication in English and Spanish across telephone, in-person, and written interactions.
• Strong organization and attention to detail when managing calls, correspondence, documents, scheduling, and administrative responsibilities.
• Reliability and responsiveness, including consistent front-desk coverage, punctuality, and timely follow-through on assigned tasks.
• Initiative and adaptability in anticipating office needs, supporting employees across departments, and effectively managing changing priorities.

The Perks

Life at Sussman Law Firm, PLLC is a pretty sweet deal. From a 401(k) match to medical plans to paid time off, we work hard to ensure that every employee has a robust compensation plan and feels supported and encouraged to have a healthy balance between work and home commitments. We believe rest and a full life outside of the office make for a happier, healthier team. Take a look at our perks:

Competitive Salary + Bonus Potential

Discretionary Bonuses

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Sick Time

Paid Personal Wellness Days

Paid Bereavement

Paid Holidays

401(k) Plan

401(k) Match

Gym Membership Reimbursement

Paid Parental Leave

Paid Jury Duty Time

Paid Professional Memberships

Approved Continuing Legal Education

Approved Classes or Seminars

Free Legal Services for Employees

Employee Referral Bonus

Fun Employee Celebrations

Retreats and Team Building Events

And more

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